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The General Store for Polish, Czech and German Texans. It's hip to know your roots!

FAQ's

FAQ: "Do you have a storefront?"
Answer: Yes. We are located in Bremond, TX which is centrally located among Austin, Houston and Dallas.
Visit our Contact Us page for details and store hours.

FAQ: "What shipping options do you have?"
Answer: We ship most things using UPS Ground or USPS Priority though expedited shipping is available for an additional fee. 


FAQ: "Do you ship internationally?"
Answer: We currently do not ship internationally. If shipping to Hawaii or Alaska, please contact customer service for a shipping quote as additional shipping fees will apply.


FAQ: "How can I track my order?"
Answer: You will receive a tracking number via email once your order has been shipped unless it is shipped standard mail. 

FAQ:  "How long will it take to receive my package?"

Answer: Most orders that are in-stock are processed within 1-3 business days, except during peak seasons (such as Christmas, Easter, etc...) when it may take up to 5 days. Processing time does not include shipping time. A safe rule of thumb is to expect to receive your package within 6-15 business days from time of order depending on your location and the items being ordered though often times it is much quicker. The United States Post Office delivers on Saturdays in certain locations. We do not offer Saturday Delivery through UPS. Please keep this in mind when forecasting shipment timeframes. PERSONALIZED ITEMS WILL TAKE LONGER DEPENDING ON THE ITEM AND TIME OF YEAR! Our PERSONALIZED WHISKEY BARRELS & PUB SIGNS CAN TAKE UP TO 4 WEEKS AND LONGER DURING PEAK SEASON!


FAQ: "What payment options do you have?"
Answer: We currently accept Visa, Mastercard, Discover and Paypal.


FAQ: "What is the Refund, Return and Cancellation Policy?"
Answer: Orders cannot be cancelled once placed. All returns will incur a 30% restocking fee. All shipping fees for returns will be paid for by the customer.  Please review TERMS AND CONDITIONS page to learn complete details.  If you have further questions, please contact customer service.  For fastest response send email to tsgwarehouseinfo@gmail.com.  You may also call 1-866-930-7030 or 254-746-5200.

All returns must be shipped to:  TSG WAREHOUSE, 210 South Main Street (PO BOX 480), Bremond, TX 76629


FAQ: "How can I contact you regarding a question not answered in the FAQs?"
Answer: First, please review our TERMS AND CONDITIONS page which will likely answer many remaining questions. 


Otherwise, For quickest response, please email us at tsgwarehouseinfo@gmail.com.


You can also contact customer service Wed-Fri 11:30am-5:30pm  and Sat 10am-3pm at 866-930-7030 or 254-746-5200.

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