FAQ: "Do you have a storefront?"
Answer: Yes. We are located in Bremond, TX which is centrally located among Austin, Houston and Dallas. Visit our Contact Us page for details and store hours.
FAQ: "What shipping options do you have?"
Answer: We ship most things using UPS Ground or USPS Priority though expedited shipping is available for an additional fee.
FAQ: "Do you ship internationally?"
Answer: We currently do not ship internationally. If shipping to Hawaii or Alaska, please contact customer service for a shipping quote as additional shipping fees will apply.
FAQ: "How can I track my order?"
Answer: You will receive a tracking number via email once your order has been shipped unless it is shipped standard mail.
FAQ: "How long will it take to receive my package?"
FAQ: "What payment options do you have?"
Answer: We currently accept Visa, Mastercard, Discover and Paypal.
FAQ: "What is the Refund, Return and Cancellation Policy?"
Answer: Orders cannot be cancelled once placed. All shipping fees for returns will be paid for by the customer. Please review TERMS AND CONDITIONS page to learn complete details. If you have further questions, please contact customer service.
All returns must be shipped to: TSG WAREHOUSE, 210 South Main Street (PO BOX 480), Bremond, TX 76629
FAQ: "How can I contact you regarding a question not answered in the FAQs?"
Answer: First, please review our TERMS AND CONDITIONS page which will likely answer many remaining questions.
CONTACT CUSTOMER SERVICE:
For quickest response, please email us at: Denise@oktoberfestdepot.com
You can also contact customer service via phone Sat 10am-3pm at 866-930-7030 or 254-746-5200 or leave a message and we will return your call as soon as possible.