Shipping, Returns & Terms of Sale
Payment options: We currently accept Visa, Mastercard, Discover, American Express and Paypal.
Shipping options: We ship most items via UPS Ground, FedEx Ground or USPS Priority though expedited shipping is available for an additional fee.
International orders: We currently do not ship internationally. If shipping to Hawaii or Alaska, please contact customer service for a shipping quote as additional shipping fees will apply.
Tracking orders: You will receive a tracking number via email once your order has been shipped if shipped via UPS. No tracking is available with USPS.
Processing and shipping times: Most orders that are in-stock are processed within 1-3 business days, except during peak seasons (such as Christmas, Easter, etc...) when it may take up to 5 days. Processing time does not include shipping time. A safe rule of thumb is to expect to receive your package within 6-15 business days from time of order depending on your location and the items being ordered though often times it is much quicker. The United States Post Office delivers on Saturdays in certain locations. We do not offer Saturday Delivery through UPS. Please keep this in mind when forecasting shipment timeframes. PERSONALIZED ITEMS WILL TAKE LONGER DEPENDING ON THE ITEM AND TIME OF YEAR! Our PERSONALIZED WHISKEY BARRELS & PUB SIGNS CAN TAKE UP TO 4 WEEKS AND LONGER DURING PEAK SEASON!
Backordered Items: Texas Slavic & German Warehouse makes every effort to maintain and update inventory daily but due to the nature of such specialty items and imported products, it is inevitable that there will be occasions when items are backordered. Should this occur, you will be notified as soon as possible to discuss options.
No Replacement Item Available: Occasionally, due to supply issues, we might not be able to replace your defective item. If this happens, you can exchange the item for another item of equivalent value.
Damaged Item: If you receive a damaged item, contact us first! We need to bring it to the attention of the shipper. We will replace the item as soon as possible when something arrives damaged. It's important to keep all of your original packaging if an item arrives broken. You must notify us within 10 days of receiving the shipment.
Wrong Item Sent: While we are extremely careful when we pack items, occasionally, the wrong item may be sent to a customer. If this happens, please contact customer service at firstname.lastname@example.org or 1-866-930-7030 or 254-746-5200 and tell us about the error within 10 days.
Refund, Return and Cancellation Policy: Orders cannot be cancelled once placed. All returns will incur a 30% restocking fee. All shipping fees for returns will be paid for by the customer. All returns or issues with merchandise must be handled by contacting customer service at email@example.com or by calling1-866-930-7030 or 254-746-5200.
Customer Ordered Wrong Item Accidentally: Customer can return the product within 10 days though there will be a 30% restocking fee charged to customer. Once the product is received, the customer will be given store credit for the amount of the original purchase. ALL SHIPPING CHARGES ARE NON-REFUNDABLE!! THERE ARE NO EXCEPTIONS.
Non-returnable Items: Worn or washed apparel & accessories are non-returnable. Books are non-returnable.
Delivery Carrier Mistakes: While USPS and UPS are very reliable, mistakes on their part do occasionally happen. Texas Slavic & German Warehouse is not responsible for these mistakes, since we have no control over these companies.
Delivery Carrier Guarantees: UPS guarantees timely delivery for 3rd Day Air, 2nd Day Air, and Next Day Air services, except during the busy seasons (such as Christmas, Easter, etc...). USPS does not guarantee timely delivery for Priority Mail, First Class, or Media Mail shipments.
Wrong Shipment Address, Stolen & Unclaimed Shipments: If USPS or UPS fail to deliver a package because the address provided by the customer is wrong or incomplete, the customer will need to pay the shipping charges once again to get the package re-sent. Packages are sometimes left by the carrier on a doorstep if no one is home. It is the responsibility of the customer to make arrangements to secure the package. If the package is stolen, Texas Slavic & German Warehouse will not be held responsible, and will not replace the package. If a package we sent is unclaimed and returned to us, the customer will need to pay the shipping charges once again to get the package re-sent.
Contact Information: For quickest response, please email us at:
You can also contact customer service Wed-Fri 11:30am-5:30pm and Sat 10am-3pm at 866-930-7030 or 254-746-5200. Our mailing address is TEXAS SLAVIC & GERMAN WAREHOUSE, P O Box 480 Bremond TX 76629.